Paslode® Introduces “2 Year Service Promise” to Ensure Exceptional User Experience

Service and Repairs for Eligible Cordless Systems Offered at No Cost, No Questions Asked

VERNON HILLS, IL – October 1, 2013 – In an ongoing effort to offer customers an exceptional cordless nailer experience, Paslode announces a new 2 Year Service Promise that assures free, reliable service and repair for any eligible nailer. Good for any repair or service need from the date of purchase, the Paslode
2 Year Service Promise guarantees quality repairs using genuine factory parts, so its cordless nailers can consistently deliver the precision and power needed to ensure top-quality results all day, every day.

Additionally, as part of its commitment to customer satisfaction, Paslode promises to service and repair the tool under any circumstance, no questions asked. If a broken nailer is beyond repair and cannot be fixed, Paslode will replace it and issue another 2 Year Service Promise . Furthermore, Paslode ensures a three-day factory service turnaround and covers all shipping costs to receive and return the cordless nailer to the customer.

The 2 Year Service Promise applies to Paslode’s Li-ion Cordless Framing Nailer (CF325Li), 16 Ga Angled Cordless Li-ion Nailer (IM250ALi) and Cordless Roofing Nailer (CR175C), as well as the Duo-Fast Cordless Roofing Nailer (DFCR175C).

“Our customers know we design our cordless nailing systems to work as hard as they do, but jobsite conditions often result in the need for repairs and service,” stated Jill Rosset, Channel Marketing Manager. “Whether it’s regular service or a broken nailer, Paslode’s 2 Year Service Promise delivers hassle-free repair at no cost to the customer.”

There are three simple steps required to participate in the 2 Year Service Promise program. First, Paslode users enroll online at www.paslode.com or by mail; those who enroll online will receive an additional two-month Service Promise extension. Second, participants simply activate their account. Finally, active members have the opportunity to initiate a service claim, which can be completed online as well as via phone or mail depending on the customer’s preference, and Paslode will provide a pre-paid mailing label, packing instructions and UPS locations for shipment of the product.

“As our customers increasingly rely on their cordless nailing systems on a daily basis, our goal is to help them keep their nailers in top condition with a simple, seamless service promise,” Rosset continued.

To learn more about Paslode or to participate in the new 2 Year Service Promise, visit servicepromise.paslode.com or call 1-800-222-6990.

About Paslode
Paslode, a division of Illinois Tool Works (NYSE: ITW), is the premiere manufacturer of innovative fastening solutions and services. For over 75 years, professional contractors, remodelers and specialty tradesmen serving the residential construction market have relied on Paslode products to drive worksite efficiency, customer satisfaction and business results. As the pioneer of fuel powered cordless tool technology and patented fastener technology, Paslode continues to deliver a broad range of performance-proven, high quality fastening solutions through major home improvement retailers, STAFDA distributors and dealers.